Services for ages 2yrs to 65yrs
M-TH 7A-9P F-SAT 9A-6P
What happens to files once counseling has ended:
Adult Files are kept for 7 yrs
Child and Adolescent Files are kept for 7yrs past the age of 21.
After 6 months all files will be converted into an electronic only format.
After files have been purged, the client's name, id#, length of counseling, and initial reason for attending counseling will be kept electronically for an additional 5 years past the purge date.
The client will be given an ID# by his/her therapist during the initial confirmation of their mutual date/time. After which time the client must present their ID# to their therapist BEFORE they proceed into therapy during EACH session.
Couples/Married will receive only one ID#
Families will receive only one ID#
Texas State Board of Examiners of Professional Counselors Complaint Process:
An individual who wishes to file a complaint against a Licensed Professional Counselor may write to:
Complaints Management and Investigative Section
P.O. Box 141369
Austin, Texas 78714-1369
or call 1-800-942-5540
to request the appropriate form or
obtain more information.
HIPAA, a federal law that prohibits health care professionals from disclosing a patients medical records.
Federal Permissions to violate HIPAA:
1. a person is in imminent danger to him/her self
2. a person is an imminent danger to someone else.
3. the records have been subpoenaed by the courts.
4. a patient has abused a minor, senior or disabled person.