469-844-5437
Services for ages 2yrs to 65yrs

M-TH 7A-9P   F-SAT 9A-6P 

Sunday- closed

Hablamos Espanol

Your Privacy is our Business...

Secure ID#'s

 

The client will be given an ID# by his/her therapist during the initial confirmation of their mutual date/time.  After which time the client must present their ID# to their therapist BEFORE they proceed into therapy during EACH session.

 

Couples/Married will receive only one ID#

 

Families will receive only one ID#

Texas State Board of Examiners of Professional Counselors Complaint Process:

 

An individual who wishes to file a complaint against a Licensed Professional Counselor may write to:

 

Complaints Management and Investigative Section
 

P.O. Box 141369
Austin, Texas 78714-1369

or call 1-800-942-5540

to request the appropriate form or

obtain more information.

 

What happens to files once counseling has ended:

 

Adult Files are kept for 7 yrs

 

Child and Adolescent Files are kept for 7yrs past the age of 21.

 

After 6 months all files will be converted into an electronic only format.

 

After files have been purged, the client's name, id#, length of counseling, and initial reason for attending counseling will be kept electronically for an additional 5 years past the purge date.

Confidentiality:

 

HIPAA, a federal law that prohibits health care professionals from disclosing a patients medical records.

 

Federal Permissions to violate HIPAA:

1. a person is in imminent danger to him/her self

2. a person is an imminent danger to someone else.

3. the records have been subpoenaed by the courts.

4. a patient has abused a minor, senior or disabled person.